Red Square policy on returns

I HAVE BEEN A LOYAL CUSTOMER TO EDGAR'S AND RED SQUARE FOR MANY YEARS AND MY RECENT EXPERIENCE HAS ENDED THAT RELATIONSHIP, I HAD PURCHASED A FOUNDATION WHICH WAS AT THE CLARINS COUNTER WITH MANY OTHER CLARINS ITEMS ON THE 21/08/2015 AND HAVE COME TO REALIZE THAT THE SHADE DID NOT MATCH MY SKIN TONE AT ALL. I HAD THEN INCONVENIENCE MYSELF TO GO INTO THE STORE ONLY TO BE TOLD THAT THEY WILL NOT BE ABLE TO PROCESS A RETURN. I HAD VENTED OUT MY FRUSTRATIONS TO THE SALES CONSULTANT LORETTA, TOLD HER TOP KEEP THE FOUNDATION AS I AM NOT EVEN GOING TO USE IS AND SHE OFFERED ME SAMPLES OF OTHER SHADES IN ORDER TO MIX TO GET MY CORRECT TONE AND SHE HAS TRIED HER BEST TO HELP BUT HER MANAGER DID NOT AT ANY POINT OF ME BEING THERE COME TO RESOLVE THE MATTER. THE MANAGER JUST SAID NO TO AN EXCHANGE OR REFUND TO THE CONSULTANT TO GIVE ME THE MESSAGE. THIS REALLY REFLECTED AN IMAGE OF HOW RED SQUARE TREATS THEIR CLIENTS AND THAT CUSTOMER SATISFACTION MEANS NOTHING AND I WILL NOT BE PURCHASING FROM THIS STORE AGAIN. <br>