IS
Imran S

1 reviews | Active since Jul 2016

24 Jul 2016, 16:50

Red Square Pavilion

<p>Pathetic service by Kalay. I forwarded a complaint on their store customer service computer to their head office. And I also spoke telephonically to the manager Zaheer Ajam. I wait in anticipation to see what action is gona be taken against this lady who's the store supervisor and I'm a paying customer. </p>

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Replies (1)
Edgars
Edgars's reply25 Jul 2016, 13:24
Official

Thank you for taking the time to raise your concerns with us. We must apologise for the unpleasant experience in store. Please be advised we have addressed this incident with the store manager, you will be receiving feedback shortly.

It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.

Your reference number is ********** 496/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***