Red Square Online - You Suck

This is my final attempt at getting clarification on my still \processing\" order. My order was placed and paid for on 6/3/2016. Today, 22/3/16, 16 days later, I'm still no closer to receiving this order. I've contacted the call-centre on numerous occasions. The response is always the same. \"Your order was escalated on 14/03/2016. The item is still outstanding. It will be escalated again. You will receive a communication as to the status of your order by end of business that same day\" I have received no communications. I have received no order. I have received no refund. So RED Square Online, where to from here? I am now at my wits end and am tired of being given the run-around. It's simple, PLEASE DISPATCH MY ORDER WITHOUT THE MISSING ITEM!!!! I cannot understand how this logic has not occurred to anyone with decision-making powers in your dispatch department. If the missing item is found, dispatch it at a later stage, if it's not REFUND ME. "