red square online - THE WORST

So I ordered the \do the hoola kit"from benefit online by redsquare to give as a Christmas gift for someone thats been wanting it all year. I have ordered this about 2 weeks ago and still nothing??? I called them the first time and the guy told me that they had no stock but they have now and I will receive it shortly then a week went by and I called again and the next lady told me that they have no stock and it was never sent??? Just checked my online account and its still processing???? This is so dissaponting don't ever shop online by them ever!!!!!! Worst service I have ever received in my life ever from any customer - u guys spoiled everything!!! <br> """