Red Square online store a sham

I recently placed an order on the Red Square website. I browsed all the available fragrances and chose 3 items that showed them as in-stock. The items that were not in-stock clearly stated as such and was not selectable.

I completed my order and waited for my order. After 6 days with no change in status I contacted their twitter account and enquired as to the status providing my order number. After a day I get an email from Lerato Ndlakuse department Omni-Channel Operations, station that none of the fragrances I ordered were in stock and after unsuccessfully trying to source them would issue a refund. I rep**** stating that I find it very strange that I saw the very same fragrances in-store and available just they day before and that she should not proceed with the refund as It was a significant savings I made taking advantage of a promotion they were running and I will not be able to save if I had to buy them in-store.

I did not receive a reply but got a call from another lady who apologised for the inconvenience and told me a refund had already been processed.

I got the distinct impression that they were not there to help me or source the items I ordered but chose the easy way out and refund me. This is completely unacceptable as I cant understand why they are advertising and selling items as in-stock when they are actually not! It was a huge disappointment, embarrassment (as it was a gift) and it continues to be a waste of my time. Don't get me started on their website which is riddled with bugs.