1 reviews | Active since Nov 2011
Red Square Online Order cancelled (no stock) but no response on refund
Be warned about online purchases from Red Square (or any Edcon retailer). They accept payment, cancel orders and then it is a nightmare to get refunded.
I placed order online and Red Square put through the charge on my credit card. I received email stating order was cancelled due to no stock. I've sent various emails back to arrange for refund, but neither the agent who mailed me (Lerato Ndlakuse) nor Customer service bothered to respond. Call centre advised that someone would phone me before close of business, but this also did not happen. In addition the call centre advised that it will take 14 days to get my refund. (Order ********** 91)
Thank you for bringing your overall online shopping experience to us.
It is with great displeasure to hear no one has reverted back to you to address your query.
We have since referred your query to our online senior management team to be in touch with you in order to address all concerns raised. The team will provide feedback confirming the status of your refund within the next 48 working hours.
Once again please accept our sincere apologies for the lapse in service experienced.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
Thank you for bringing your overall online shopping experience to us.
It is with great displeasure to hear no one has reverted back to you to address your query.
We have since referred your query to our online senior management team to be in touch with you in order to address all concerns raised. The team will provide feedback confirming the status of your refund within the next 48 working hours.
Once again please accept our sincere apologies for the lapse in service experienced.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team