Red Square Online not working properley

I was caught the same as many other people and have been trying to get my money back. I was debited R885 four times on my bank account. Despite daily phone calls that I make and e mails I am still waiting for a refund. They have no record of my order but have my money. It is now almost 2 weeks later and I am still waiting for a reply as to when I will get a refund. All I get is that they are working on the problem. I have reference numbers but no one has come back to me, I have to phone them all the time. The customer relations department has no idea what service means. I have sent them copies of my bank statement 3 times showing the 4 debits...I have no idea what they do with them.