1 reviews | Active since Mar 2013
Red square online - did not receive paid for product or refund
<p>I purchased 3 products online, 1 of which I never received as it was "out of stock". I was then told by a Lorraine Gebuza that I would receive a refund for the product accordingly. I never did and this Lorraine has since ignored my emails requesting for a refund. Should I have to request a refund for a product that I never received? My feeling is that a product out of stock should not be advertised as available on the website. As far as I am concerned this is constituted as theft and I will never buy anything from red square again. </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the Ecommerce Online team regarding the refund status as the items ordered were out of stock , Kindly furnish us with your order number and the correct contact number, so that they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the Ecommerce Online team regarding the refund status as the items ordered were out of stock , Kindly furnish us with your order number and the correct contact number, so that they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.