SR
Shabnam R
1 reviews | Active since May 2016
04 Aug 2017, 10:32
Red square online
<p>2 out of 3 times the service received has been terrible .i had ordered on sunday and to date nothing has been received i called through to the call centre and even the agent was shocked that delivery has been done she called later to confirm with me items have not been dispatched as yet.</p> <p>Firstly the products are charged incorrectly which i am still waiting on a refund for difference in the item and now delay in delivery .where is the convience to the customer i needed these products by today and its not here yet?</p>
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Replies (2)
Edgars's replyOfficial
04 Aug 2017, 10:57We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order ( *** ) that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's reply04 Aug 2017, 10:57
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order ( *** ) that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's replyOfficial
04 Aug 2017, 11:02We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order ( *** ) that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
Edgars's reply04 Aug 2017, 11:02
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order ( *** ) that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,