1 reviews | Active since Dec 2011
Red Square Fragrances smell BAD
I recently bought a men's fragrance at Edgards Red Square, Gardens Cape Town.
Once I unpacked the product (a gift pack including a large bottle, a small travel bottle and a shower gel costing in excess of R1000!) at home, it smelled like nothing....same aroma is plain water. When I retuned it to the store, this was verified by 4 people, 2 of which were in-store sales people. The sales people informed me that it has to be referred to the brand rep. Upon investigation "the brand rep" - who has the final - determined there is nothing wrong with the product and hence she refuses to replace it! GO Edgars....great (NOT!!!!!!!) client service!!!!
We have escalated the complaint to Red square Garden Centre management to address with regards to the quality of the cosmetics purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
We have escalated the complaint to Red square Garden Centre management to address with regards to the quality of the cosmetics purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***