JW
Janine W

1 reviews | Active since May 2016

09 May 2016, 07:11

Red Square false advertising, no discount given on checkout.

<p>On Thursday 05 May at 10.42 I received an email from red square giving a 20% discount of frangrances and fragrance sets from 05-08 May so being Mothers Day on Sunday I decided to spoil myself (in hindsight I wish I hadn't). &nbsp;I placed my order on line and selected my Edgars card for payment, I assumed this 20% discount would be calculated on check out but this was not the case, I was charged the full amount. &nbsp;I immediately phoned and was promised "someone will get back to you"this never happened so I phoned again on Friday, this time I got a reference number and was again promised "someone will get back to you".............I am still waiting. &nbsp;Although the rands value in questions is not really a lot it is the principal, do not advertise things and then make it a huge mission of your customers to get the discount promised. &nbsp;I cannot believe how much time and effort THE CUSTOMER has to waste to get what is rightfully due to them! &nbsp;Let's see if I get another "someone will get back to you"reponse to this!</p>

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Replies (1)
Edgars
Edgars's reply09 May 2016, 10:45
Official

Thank you for bringing this matter to our attention. We have escalated your query to our Red Square online management team with regards to your online order.

Once we have received feedback further communication will be provided to you. You will be receiving feedback shortly, We must apologise for the inconvenience and frustration caused.

Kind regards,

Edcon customer experience team,

0800 203 925