sM
sagren M

1 reviews | Active since Dec 2010

22 Sept 2016, 12:14

red square defective product

<p>My wife bought a cologne gift set for me on 10 September 2016 as an anniversary gift.</p> <p>Needless to say the dunhill blue desire product was of poor quality as that one does not even last an hour on me.</p> <p> </p> <p>I have used that specific one,dunhill desire blue, for the last year or two, and I know that it is much more potent than what I have received this time.</p> <p> </p> <p>The product was over R1000-00 for the 100ml and it is a far cry from the quality I am used to.</p> <p>I belive it to be expired or defective but its highly disappointing and has made me lose my trust in the brand and the store.</p> <p> </p> <p>I need an explanation and a convincing replacement because I know that this is usually a good product.</p> <p> </p> <p>I will be extending this email to the manufacturer as well.</p>

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Replies (1)
Edgars
Edgars's reply22 Sept 2016, 12:26
Official

Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused, please be advised all branded items are strictly purchased direct from the suppliers.

We have raised this matter with Red square Eastgate, you will be receive ding direct feedback shortly. Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,