Red Square and Edgars absolutely terrible service!

Edgars and Red Square has lowered themselves to the worst attitude in history of retail stores! <br> <br> Walking into Red Square there was no one willing to help, we stood in a row of 3 people who wanted to pay but since the supervisor, Candice, was not there Paleso and Kendra was arguing with each other about what to do as not one of them completely knew how the system worked. We stood there for about 40 minutes before we were actually helped! <br> <br> After waiting so long i asked Kendra to use my thank you points for the purchase. Walked out the shop and halfway through the center i double checked my slip to find they did not use my points! Walked all the way back. When i went back into the shop Kendra did not once apologize for her mistake. They first tried to argue with me before they called the supervisor, I had to wait for 2 hours before a supervisor pitched up to authorize the transaction! 2 hours after i had asked them to use my points in the first place! I tried to explain my frustration to the supervisor, Candice, where she completely ignored me! <br> <br> Edgars is this how you let your staff handle clients?? Let them argue with a client and have a bad attitude? Ruined my whole Sunday!