Red Square
<p>I would not advise anyone to purchase from Red Square online. I made this fatal mistake on the 15th September using my Edgars card. To my horror when I received my account I has been charged twice for the same item. I have been into Edgars twice and spoken to SEVEN different people to get this matter sorted out. Today I find that my accounty says I still owe them money when I paid the full amount at the end of September. I am at my wits end and have cut up my card after having an account with them for 48 years.</p>
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Edgars's replyOfficial
25 Nov 2016, 12:03Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised your account has been credited with the respective amount on the 23 November 2016 which will reflect on your next statement.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply25 Nov 2016, 12:03
Official
Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised your account has been credited with the respective amount on the 23 November 2016 which will reflect on your next statement.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,