Red hanger unauthorized Mobile Content and Service Fee

<p>I recently received my statement from Edgars and look what I am being charge for and if there is a club fee.</p> <p>Luckily no club fee but I notice a service fee which I dont know of and a mobile fee which is more surprising.</p> <p>I received another statement from Edgars 2 in one month thats a first I thought and looked through it and saw that I am over due with R99 and I also received a sms from collections department. I then called them and say that i dont understand that I am overdue with a odd amount and even my instalment is R450 a month I always pay R500 so I overpay with a R50 which is a good thing but no I needed to make arrangement to pay that 99. So I asked her to explain the service fee and mobile content fee and she couldnt because she is in collections.</p> <p>I got a number from her for the people who can expalin to me better called RMCS number ********** 102 but the number is not in service. So I called the call centre and spoke to a lady called Patience Gidi or ngidi and she explained that the service fee started in January 2017 so I asked how did Edgars communicate with its customers about the fee because I didnt get any sms nor email about it, she replaid I dont know how management communicate the fees sir.</p> <p>When i am over due because of these fees I get sms and emails but when fees get revise or added on we dont that not on because i never agreed to these fees.</p> <p> </p> <p>The mobile content fee is the most bezzare fee and I dont know why Edgars give RMCS authority to add it on my statement and even collect it on they behalf.</p> <p> </p> <p>I dont buy aitime via edgars or if it is for sms edgars send me than I didnt authorise that because I said communication should be via email.</p> <p> </p> <p>Edgars please reimburse me of any fee that I am not aware off and not in agreement with before I close this account its almost R50 a month and for how long is this.</p> <p> </p> <p> </p>