DO
Dewina O
1 reviews | Active since Aug 2015
09 Sept 2015, 17:02
Reconsider
Hi,I was told that my Edgars account was closed as a dormant account as I have bought last on it in 2011.I had an unemployment block on my account since that time for 3 yearsas unable to make purchases.Can you please reconsider opening my account without me applying for a new one from scratch as that was not my fault that I did not shop on it.I would love to take up your insurances I had again please.Or is there someone at Absa I can talk to about that?I am asking you very nicely please?Kind Regards Mrs DMM Olifant
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Edgars's replyOfficial
11 Sept 2015, 16:09Hello dewina06,
Thank you for raising your concerns with us. We can understand how disappointed you were that your account will not be re-activated again. However, once the account is closed as a dormant account it has a permanent block code and it cannot be re-activated. The account was also about to be handed over, so it basically has two permanent block codes. We sincerely apologise, but we will not be able to re-activate the account.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with us. We can understand how disappointed you were that your account will not be re-activated again. However, once the account is closed as a dormant account it has a permanent block code and it cannot be re-activated. The account was also about to be handed over, so it basically has two permanent block codes. We sincerely apologise, but we will not be able to re-activate the account.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply11 Sept 2015, 16:09
Official
Hello dewina06,
Thank you for raising your concerns with us. We can understand how disappointed you were that your account will not be re-activated again. However, once the account is closed as a dormant account it has a permanent block code and it cannot be re-activated. The account was also about to be handed over, so it basically has two permanent block codes. We sincerely apologise, but we will not be able to re-activate the account.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with us. We can understand how disappointed you were that your account will not be re-activated again. However, once the account is closed as a dormant account it has a permanent block code and it cannot be re-activated. The account was also about to be handed over, so it basically has two permanent block codes. We sincerely apologise, but we will not be able to re-activate the account.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***
Best regards,