sW
sharon W
1 reviews | Active since Aug 2014
14 Nov 2015, 20:29
reconciliation due to *****
I am based in cape town and ********** purchases were done on my account in Johannesburg. I went to a store in cape town who sent through the necessary documentation. The is still a ********** amount not cleared and there should be a credit amount of R400 reflecting on my account. This happen about 3 years ago and the matter had still not been resolved.
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Edgars's replyOfficial
17 Nov 2015, 11:46Hello wolfshar,
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised the dispute has been approved and you have a credit balance that is due to you. Kindly note the following documents are required: A copy of your ID, Bank statement, letter requesting the credit balance. Please forward them to ***.
We sincerely apologise for the overall experience.
The reference number for your query is: ***/GO
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised the dispute has been approved and you have a credit balance that is due to you. Kindly note the following documents are required: A copy of your ID, Bank statement, letter requesting the credit balance. Please forward them to ***.
We sincerely apologise for the overall experience.
The reference number for your query is: ***/GO
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Edgars's reply17 Nov 2015, 11:46
Official
Hello wolfshar,
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised the dispute has been approved and you have a credit balance that is due to you. Kindly note the following documents are required: A copy of your ID, Bank statement, letter requesting the credit balance. Please forward them to ***.
We sincerely apologise for the overall experience.
The reference number for your query is: ***/GO
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised the dispute has been approved and you have a credit balance that is due to you. Kindly note the following documents are required: A copy of your ID, Bank statement, letter requesting the credit balance. Please forward them to ***.
We sincerely apologise for the overall experience.
The reference number for your query is: ***/GO
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***