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Noluthando N
1 reviews | Active since Oct 2012
06 Mar 2015, 09:49
Recharge airtime not received
I bought airtime on Edars OTA service through my account I haven't received the recharge pin even after calling the callcentre I want my airtime I'm now fustreated!as I have been charged for that airtime that I have yet to receive
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Replies (1)
Edgars's replyOfficial
07 Mar 2015, 16:58Hello noltee,
Our attempt to contact you at 03:30 was unsuccessful.
Please note we have referred this matter to OTA for intervention. We can understand the frustration of buying air time not receiving the voucher, thus the matter is attended with priority. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 03:30 was unsuccessful.
Please note we have referred this matter to OTA for intervention. We can understand the frustration of buying air time not receiving the voucher, thus the matter is attended with priority. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply07 Mar 2015, 16:58
Official
Hello noltee,
Our attempt to contact you at 03:30 was unsuccessful.
Please note we have referred this matter to OTA for intervention. We can understand the frustration of buying air time not receiving the voucher, thus the matter is attended with priority. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 03:30 was unsuccessful.
Please note we have referred this matter to OTA for intervention. We can understand the frustration of buying air time not receiving the voucher, thus the matter is attended with priority. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***