RM
Renate M
1 reviews | Active since Mar 2011
29 Jan 2015, 16:12
Receiving no more eStatements since April 2014
I've sent messages via your website requesting correct online account/statement information . NO RESPONSE. Nor have I been receiving my monthly eStatements for some months now. Why and what is going on? My contact details have not changed in any manner. I still receive all advertising material. So why no eStatements? Come on guys, pull up your socks!
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Replies (1)
Edgars's replyOfficial
30 Jan 2015, 10:28Hello renatem,
Thank you for raising your apprehensions with us. Kindly note we have emailed the statements to the given email address. We apologise for the overall experience, but the system has been updated for you to receive E-statements. We have also referred this matter to the accounts department for intervention.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note we have emailed the statements to the given email address. We apologise for the overall experience, but the system has been updated for you to receive E-statements. We have also referred this matter to the accounts department for intervention.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply30 Jan 2015, 10:28
Official
Hello renatem,
Thank you for raising your apprehensions with us. Kindly note we have emailed the statements to the given email address. We apologise for the overall experience, but the system has been updated for you to receive E-statements. We have also referred this matter to the accounts department for intervention.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note we have emailed the statements to the given email address. We apologise for the overall experience, but the system has been updated for you to receive E-statements. We have also referred this matter to the accounts department for intervention.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***