MK
Marius K
1 reviews | Active since May 2017
14 Apr 2019, 19:11
Receiving ********** bills from Edgars
I am receiving accounts from Edgars for services I never signed up for, I have a letter stating that the account is fully paid up but they keep on sending me bills.
I have written to the accounts dept, customer relations dept without an answer - they do reply that they would get back to within 48 hours, but that do not happen. Anybody else in the same position?
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
15 Apr 2019, 09:25Dear Marius
Thank you for making a follow up with us .
According to our findings, the RMCS Team managed to reverse the charged amount back onto your Account on the 12/04/2019.
Please accept our apologies regarding the matter.
Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity. ref ***/go
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making a follow up with us .
According to our findings, the RMCS Team managed to reverse the charged amount back onto your Account on the 12/04/2019.
Please accept our apologies regarding the matter.
Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity. ref ***/go
Kind regards
The Edgar's Customer Experience Team
***
Edgars's reply15 Apr 2019, 09:25
Official
Dear Marius
Thank you for making a follow up with us .
According to our findings, the RMCS Team managed to reverse the charged amount back onto your Account on the 12/04/2019.
Please accept our apologies regarding the matter.
Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity. ref ***/go
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making a follow up with us .
According to our findings, the RMCS Team managed to reverse the charged amount back onto your Account on the 12/04/2019.
Please accept our apologies regarding the matter.
Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity. ref ***/go
Kind regards
The Edgar's Customer Experience Team
***
MK
Marius K's updateReviewer Update
15 Apr 2019, 09:32Thank you for the feedback. Maybe they must communicate their actions. That however still not resolve the matter that this account is closed - I have a letter from Edgars stating that the account is closed. How do you charge or have transactions on a closed account?
I want confirmation that this account is closed - not just lip service!
MK
Marius K's update15 Apr 2019, 09:32
Reviewer Update
Thank you for the feedback. Maybe they must communicate their actions. That however still not resolve the matter that this account is closed - I have a letter from Edgars stating that the account is closed. How do you charge or have transactions on a closed account?
I want confirmation that this account is closed - not just lip service!