CG
Candice G
1 reviews | Active since Aug 2015
20 Aug 2015, 17:33
Receiving calls and sms meant for other people
This seems to be an everyday event even though I have contacted the company informing them that they have the incorrect details for the person/s they are trying to contact regarding accounts that are in arrears and legal issues as a result of this. <br> <br> I receive sms' on a daily basis and every so often a call (voice message) that they are looking for certain gentlemen regarding their Edgars accounts which are in arrears and they have now been handed over to attorneys. The 'funny' part is that I am not any of these gentlemen
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Edgars's replyOfficial
24 Aug 2015, 11:25Hello Angel115,
We tried contacting you at 11:21 AM but we couldn't reach you.
It is with great displeasure to hear that you receive SMS notifications for someone else's account. That is certainly not pleasant and for that we would like to apologise. Please be advised we have referred this query to our Accounts department to remove your number from our database. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 11:21 AM but we couldn't reach you.
It is with great displeasure to hear that you receive SMS notifications for someone else's account. That is certainly not pleasant and for that we would like to apologise. Please be advised we have referred this query to our Accounts department to remove your number from our database. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply24 Aug 2015, 11:25
Official
Hello Angel115,
We tried contacting you at 11:21 AM but we couldn't reach you.
It is with great displeasure to hear that you receive SMS notifications for someone else's account. That is certainly not pleasant and for that we would like to apologise. Please be advised we have referred this query to our Accounts department to remove your number from our database. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 11:21 AM but we couldn't reach you.
It is with great displeasure to hear that you receive SMS notifications for someone else's account. That is certainly not pleasant and for that we would like to apologise. Please be advised we have referred this query to our Accounts department to remove your number from our database. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***