GH
Geraldine H

1 reviews | Active since Jan 2012

13 Aug 2018, 15:36

Received the wrong order twice in 2 weeks...

On 01/08/2018, I ordered 2 items, which qualified for free courier service. On 02/08/2018 I received my order, but the foundation was the wrong colour. I phoned the Customer Service number as in my receipt and had to phone again on 07/08/2018, as I received no feedback. On 08/08/2018, someone phoned me and informed me that Edgars will send someone to collect the incorrect foundation and that my account will be refunded and that I have to order again, which I did, but as it was only a single item of less than R650.00, I had to pay courier fees of R65.00. I was already displeased about this, as now I had to pay extra, whereas if Edgars send me the correct order in the first place, I wouldn't have to pay any courier fees. AGAIN I received the incorrect colour today. I already phoned the Customer Service number, but this is very unacceptable to me. I wanted to lodge a complaint with the lady that helped me, but apparently this will be the extent of my dissatisfaction, as a query is now lodged and that's it. There is nowhere else where I can lodge a complaint about this service. What is next? Should I order again, am I going to receive the wrong colour foundation again?

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Replies (1)
Edgars
Edgars's reply14 Aug 2018, 09:29
Official

It is with great displeasure to hear about your overall online service experience.

Please accept our sincere apologies for any frustrations occurred due to this incident.

Kindly note your query is referred to senior management team to address and resolve urgetly.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Relations Team

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Best regards,