DL
Dewald L

1 reviews | Active since Dec 2016

13 Dec 2017, 10:57

Received no bill now being charged late fees

I only receive bills from Edgars every second or third month

My last bill I received was 17 October 2017. I received no sms or notification that a payment was due, on an account that was R104.39. I didnt receive a bill for November at all. Received an sms saying that I have a payment due on the 7th of December, made a payment of R100, and received a new statement saying I have been charged a late payment fee. It says my account is now R154,04. So now all the sudden my account is almost R50 more than it was in October even though I didnt buy anything, and a payment was made.

I have now had enough of Edgars, because they blacklisted me in the past even though my account was paid in full, with no reason as to why it was done. I have now paid my account in full and would like Edgars to close my account once it reflects on their system!

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Replies (1)
Edgars
Edgars's reply13 Dec 2017, 17:16
Official

Thank you for making contact with us regarding your account.Kindly note that we have escalated your query to our accounts team and feedback will be provided to you.

***/GO

Kind regards

The Edcon Customer Experience Team