1 reviews | Active since Jun 2016
received a call from Edgars in Jan informing me that I was a VIP Customer and that they would send me vouchers no mention of cost involved. They would send me an sms which I didn't receive. Next thing I receive a sms saying I owe R180,00 on the 21st March
<p>I contacted customer immediately re: account reversal. Had very poor response from customer service which constantly remains engaged and I contacted the collection department and they sent several emails to the customer care department. On the 21st May Richard contacted me and said that my account would be reversed within a week. I phoned last week on Monday 30 th May and it had not been reversed. I phoned on Friday 3rd June still had not been reversed. Today the 6th June I still haven't had any feedback and out of fustration I went to the Longbeach Mall and paid and closed my account.</p>
Thank you for bringing this matter to our attention. We must apologise for the unpleasant service received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant service received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thanks so much for the response to my complaint however would a refund be considered of all money paid plus interest for goods I did not order. The amount of R248.11 was paid in full yesterday. When I out of fustration and desperation closed my Edgars Account. My reference number is ***/GO Regards Kathy Meyer
Thanks so much for the response to my complaint however would a refund be considered of all money paid plus interest for goods I did not order. The amount of R248.11 was paid in full yesterday. When I out of fustration and desperation closed my Edgars Account. My reference number is ***/GO Regards Kathy Meyer