\Receive Free when you spend x"OR NOT!"""

I have on two occasions purchased products from Red Square online where if I spend a certain amount, I will receive a free gift. Order numbers *** and ***. In both cases I never received the free gift, which was the reason I actually placed the order. The first time in September, not receiving the free product I could perhaps view as a mistake. I made an enquiry - both telephonically and per mail. Telephonically I was told they would get back to me but never did. Per mail I received a mail on 19/9/2015 that they apologize and will get back to me, but up to date they have not. Considering I just received the second order which I placed on 30/11/2015 - two months later, with the same outcome, I now know it is false advertising.