Reap off

I went to Edgar's Greenstone to settle and close the account on the 27/08/2019. Settlement amount was provided and paid. The cashier then contacted the call center and no answer as they called numerous times, the last call was then transferred to forensics where they advised that the customer care was closed. They then advised that the account will be blocked to avoid any charges. I was asked to come back when I have time to close account. I contacted Edgars via email asking for the closure to be done to my surprise I was advised there is a balance of R65.50 so no closure will be done till account is paid. Called the call center and I was told of the service fees and book clubs which I don't know of.

Why do we get ********** like this though with people being *********** with there job. I did my part and working at JHB the Edgar's store is closed so asking for account closure on email seemed to be best as they state they are customer orientated. What happened to people being CEO of there jobs?? Why must the client suffer for negligent done by the employees?

Can I get some clarity please??