Really Poor and Unprofessional

I wish I could select 0 stars as I rate Edgars 0, I posted the below about 2 weeks ago and got a reply that it would be reviewed for a refund. It is now the 25th. 11 days have passed and still no feedback. Damn unprofessional. Edgars clearly do not value their customers. I am done with this company and really do not recommend them to anyone. I will take my shopping and business somewhere else.

Horrible service and support. Edgars has been charging me for airtime etc for the past 7 months. Something that was told i wouldnt be charged for. They never gave me any amount that I would be charged. Now they say that they cannot refund the amount that was deducted from my account. I requested for them to provide me with the airtime they have charged me for the past months as I haven't received any airtime from them but i was charged for it. How pathetic is this. They dont have the decency to reply to request. Pathetic