1 reviews | Active since Sept 2016
REALLY BAD CUSTOMER SERVICE
<p>I HAVE AN ACCOUNT WITH EDCON AND RECENTLY WENT TO PURCHASE JEANS FOR MY SON ON PROMOTION .AT THE COUNTER THEY ASKED IF I WAS WILLING TO ACCEPT SERVICE CHARGES WHICH I REFUSED AS MY ACCOUNT WAS INTEREST FREE.I SIGNED A FORM DECLINING THE FEE ONLY TO RECEIVE MY STATEMENT WITH THE SERVICE FEE CHARGED TO MY ACCOUNT.I WENT TO EDGARS BUT THEY WERE EXTREMELY RUDE AND UNWILLING TO HELP.I THEN WENT TO JETS IN BRIXTON TO CLOSE MY ACCOUNT,THEY WERE VERY HELPFUL AND I STATED THAT I WILL PAY THE FULL AMOUNT WHICH WAS R922.31 EXCLUDING THE FEE.THEY FONED CUSTOMER SERVICE AND SPOKE TO A LADY CALLED ANDILE WHO REFUSED TO LISTEN DECLARING THAT I HAD ACCEPTED THE FEE AND SO MUST PAY AND ALSO THAT THEY WILL NOT CLOSE MY ACCOUNT UNLESS I DO SO.THIS IS BLATANT *****ING FROM CUSTOMERS WHICH I INFORMED HER AND TOLD HER IM GOING TO REPORT THEM TO THE CONSUMER COUNSEL BUT SHE SAID "GO AHEAD" LIKE SHE DIDNT GIVE A DAMN.I WANT EVERYONE TO KNOW THAT EDCON IS *****ING FROM THEIR CUSTOMERS BY USING THE SERVICE FEE ,WHEN IT WAS A SOUTH AFRICAN COMPANY IT WAS A PLEASURE TO SHOP THERE BUT NOT ANYMORE.</p>
We must apologise for the delayed response.
Please be advised as per investigation, your query was resolved by our accounts department, Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly)
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Please be advised as per investigation, your query was resolved by our accounts department, Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly)
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***