Reactivation NIGHTMARE

<p>On Saturday I decided to re-activate an Edgards account that I had closed in 2012. I went to the Edgards in Centurion mall. I visited the Customer service and was greeted by a very abrupt sales consultant who's tonea and volume was totally inappropriate. The lady named Bianca told me to take a seat. She then addressed me in this loud "ghetto' tone again and I made it known to her that I do not appreciated the way she speaks to me. I explained what my requirements were and she phoned the call centre. The entire re-activation process took almost 3 hours. I sat diligently. after this was sorted she **** and said that all these insurance policies that she added was compulsory. I was tired and really just wanted to leave. I received a card and was told my this same ********* sales lady that I HAVE to buy something to activate my account. She has given me vouchers with my new account and my plan was to come back and buy a dress over R2000. I will then be able to use the vouchers once I come back to buy the dress because the vouchers are linked to the number of purchases. She said the account will be blocked and I will not forfeit the vouchers because alot of customers gets away with using the R500 discount voucher later. I then bought socks just to do the FIRST purchase in order to avoid the account being BLOCKED. Yesterday while me and my husband went to Menlyn mall looking for a specific dress and shoes I was informed the dress will be available at Edgars Forever new Sandton. I phoned to confirm the availability of the dress but got cut off three times. So i decided to drive to Sandton. As a thought the dress was not available and the system did not update. Today i received a number of sms's about funeral policies to I decided to call the customer care line. When the consultant answered SHe told me my accounts was BLOCKED because of *****. I started shaking because I could not believe that this nightmare with this Edgards account is just not ending. I phoned the ***** line and they said a Block was placed to make sure I am the one making the purchases. I mean thanks for letting a customer know. This weekend was a nightmare thanks to Edgards. I REGRET EVER CONSIDERING THID NIGHTMARE OF A INSTITUTION. ********* sales people who brag in front of the customers how much they are making in sales and what they are going to do with their money. Send your staff on a customer service program. You guys are pathectic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>