1 reviews | Active since Aug 2014
RE: SMS AIR SUBCRIPTION
Good Day<br> <br> I have an unauthorized amount coming off my account called air subscription as far as i am aware i have not agreed to this amount coming off seeming i am on contract with Vodacom and cannot buy airtime anyway.<br> <br> I tired to call in but received no help at all I sent an email to customer care and no response its been over 7 days could you kindly advise why this amount is being deducted and who authorized its deduction and if it was not me i would like the unauthorized deductions to be refunded as i am well within my rights according to the consumer protection act.<br> <br> I thank you in advance for your feedback and would like to note that it was a last resort to reach out to you in a public forum but your call center was not helpful at all. I must admit i have never had bad service from Edgars and have been a loyal customer for over 6 years now.
Thank you for bringing this matter to our attention. Kindly note we have referred this matter to RMCS, to cancel the SMS subscription and credit back your account. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Kindly note we have referred this matter to RMCS, to cancel the SMS subscription and credit back your account. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***