Re: Poor Customer Service

I made an eft payment of R2840 on 30 April 2019 to Edgars Credit card reference ********** ********** 76 for the account number ********** ********** 96562. We were advised by Thabisile Xulu, your Customer Services Administrator that the funds ought to be reversed and transferred to the correct Edgars account and that such can only be resolved by sending a mail to the Credit Card Dept via ********** The mail was sent on 3 May at 10:23 am. However, we have not received any feedback. We also visited an Edgars branch in Galleria, and they said they do not know how to access the funds and have them transferred to the correct Edgars account. Yet it is intercompany accounting and reconciliation. I hope someone at Edgars will be able to assist and properly allocate the funds.