RG
RAMAIE G

1 reviews | Active since Jul 2011

21 Jan 2016, 08:34

Re-***/GO-bad quality

Thank you for your response. I do not think your explanation is efficient enough. As mentioned in my previous complaint, i did inform you that i purchased the item cash, if i expect quality on these branded stuff, would you expect me to retain the receipt?, especially if i was unaware that these items are merely cheap quality and seems as if the branded name is just sewed on or glued on to make it seem as if it is of high quality.. I do not have the receipt as i threw it away, so please confirm how Edgars will resolve this issue. If Edgars's even care for it's client I would have expected in cases like this a voucher would have been issued to the client, but guess a huge Retailer Like Edgars will always find a easy way out. Please try and read in-depth into the customer's complaint as Edgars DID NOT RESOLVE MY PROBLEM.I did not expect such a bad response, it clearly shows that you do not read the complaints in a detailed way. This is not a solution, must i throw my shoe away now because i did not retain my receipt?. Yes going forth i will retain my slip as i did not expect such pathetic response from a huge company such as Edgars.Please confirm if there is any other way going forth

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Replies (1)
Edgars
Edgars's reply22 Jan 2016, 10:13
Official
Hello ramaie,

Thank you for raising your concerns with us. Please note we understand that there might be items that have a quality defect. However, a proof of purchase is required to prove that you purchased the item with us, for auditing purposes, to check the date of purchase, and the price paid.

The return policy for branded items is 6 months, but the proof of purchase is required.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***