RL
Roseline L
1 reviews | Active since Apr 2012
17 Feb 2022, 08:05
RCS/Edgars/TFG - None responsive
Edgars finance was taken over by RCS. I had a JET club card which I asked to be cancelled. Received emails that it was cancelled from both RCS and TFG who deals with the JET club card. Its been a few months that the club card fees still reflects on my Edgars account. I am done sending emails and asking them to refund the monies on my account, but without any positive feedback.
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
17 Feb 2022, 08:22Good day Roseline,
Trust you well.
We are sorry that your recent experience has led you to contact us with a complaint.
I have escalated your query to RCS, and I will be in contact with you for the resolution.
Thank you and take care
Trust you well.
We are sorry that your recent experience has led you to contact us with a complaint.
I have escalated your query to RCS, and I will be in contact with you for the resolution.
Thank you and take care
Best regards,
Edgars's reply17 Feb 2022, 08:22
Official
Good day Roseline,
Trust you well.
We are sorry that your recent experience has led you to contact us with a complaint.
I have escalated your query to RCS, and I will be in contact with you for the resolution.
Thank you and take care
Trust you well.
We are sorry that your recent experience has led you to contact us with a complaint.
I have escalated your query to RCS, and I will be in contact with you for the resolution.
Thank you and take care
Best regards,
RL
Roseline L's updateReviewer Update
17 Feb 2022, 08:29Thank you for the reply. I am sorry I had to revert to HelloPeter as I did not receive any positive feedback from either TFG or Edgars/RCS.
I really hope this issue can be resolved as I am planning on closing my Edgars account and cannot move forward without this issue being resolved.
Regards
R
I really hope this issue can be resolved as I am planning on closing my Edgars account and cannot move forward without this issue being resolved.
Regards
R
RL
Roseline L's update17 Feb 2022, 08:29
Reviewer Update
Thank you for the reply. I am sorry I had to revert to HelloPeter as I did not receive any positive feedback from either TFG or Edgars/RCS.
I really hope this issue can be resolved as I am planning on closing my Edgars account and cannot move forward without this issue being resolved.
Regards
R
I really hope this issue can be resolved as I am planning on closing my Edgars account and cannot move forward without this issue being resolved.
Regards
R
Edgars's replyOfficial
21 Feb 2022, 14:27 Good day Roseline,
Trust you well.
Your query has been escalated to TFG to provide feedback to you .
Thank you and take care.
Trust you well.
Your query has been escalated to TFG to provide feedback to you .
Thank you and take care.
Best regards,
Edgars's reply21 Feb 2022, 14:27
Official
Good day Roseline,
Trust you well.
Your query has been escalated to TFG to provide feedback to you .
Thank you and take care.
Trust you well.
Your query has been escalated to TFG to provide feedback to you .
Thank you and take care.
Best regards,
Edgars's replyOfficial
21 Feb 2022, 16:00 Good day Roseline,
Trust you well.
Feedback and contact was provided by RCS .
Thank you and take care.
Trust you well.
Feedback and contact was provided by RCS .
Thank you and take care.
Best regards,
Edgars's reply21 Feb 2022, 16:00
Official
Good day Roseline,
Trust you well.
Feedback and contact was provided by RCS .
Thank you and take care.
Trust you well.
Feedback and contact was provided by RCS .
Thank you and take care.
Best regards,