RCS/Edgars is a ****

At the beginning of September I requested for my Edgars account to be closed. At first I was told that I could not close the account as I owed some money on the account. I then provided proof of payment for showing that I had in fact paid up everything I owed. Edgars then sent me confirmation that my account was in fact settled and that they would process the closure. Their letter stated that the account would be closed by the beginning of October.

During the course of September I received a statement showing that I would R30 on the account. I figured I'd rather pay the R30 than run around trying to figure out why it had been charged.

To my surprise, I received a notification in November that my account is in arrears of R90 +, which does not make sense because the account should be closed by now. Trying to get through to RCS to have this resolve is mission impossible. I have emailed them, which has proven futile as they don't bother responding to emails. I called them multiple times - every time I get through to them I'm told that the issue has been escalated. One of their consultants actually confirmed that my account was in fact closed but couldn't say where the outstanding amount came from. So the issue has been escalated a few times but no one ever comes back to me with a resolution.

You might think that R90 is small change, but this is my credit record that you are messing around with! And no one should be made to pay money for services they are not using.