RCS/Edgars Account Rip-Off

Before RCS took over Edgars, my account balance was R0, I had paid up my account in full and even requested them to cancel my Club Membership Subscription...which was done in August 2020. In September and October 2020, RCS decided to reinstate my Club Membership and billed me for two months. I called them numerous times trying to find out what is happening, I was told to send and email as proof and I did (I sent more than five emails to them in the past week). But what is frustrating is that no one is responding to my emails. When I call their customer service, they put me on hold forever until my airtime is finished. I decided to go to the Edgars store in Sandton, and I was informed by a consultant at customer service that Edgars no longer have access to the system to view customers statements and account information, RCS now has full access and control of customers' accounts. The consultant tried to get hold of RCS on my behalf to resolve this issue, but unfortunately she was also put on hold for more than an hour. This is very frustrating and unacceptable. Everyday I am contacted by this debt collection company, telling me that my Edgars account is in arrears. I tell them over and over that I do not owe Edgars and that I paid my account in full. They do not care and keep on calling me every single day. I've had this account with Edgars for more than 10years, without any issues. Now, since RCS took over and messed up everything....I am so disappointed and frustrated. I want to close this account as soon as possible. Unfortunately, I am unable to do this because RCS is out of reach and playing games with us. What's sad is that I am not the only one that is frustrated, there's a very long list of unhappy customers at the moment. RCS is not capable of providing the same customer service that Edcon used to provide, in the past my queries were resolved on time. The sooner I close this account the better.