RCS EDGARS CALL CENTER USELESS

I made a purchase at Eastgate on the 24th Dec 2020 i was charged 2x 4 the same purchase as there system froze when i received my statement in January i queried it with rcs edgars call center i emailed all my details 2 weeks later i called to follow-up i was transfered to 4 different departments with no joy. Since RCS took over Edcorn the service has become pathetic. Till to-date i did not receive any calls or correspondence.