RCS Edgars

After months of trying to sort out an issue with Edgars and RCS, I am at my witts end. I paid three installments via eft last year and I made an error with my reference number. I emailed both parties my proofs of payment and explained my error. I provided my Edgar's account number, my ID number, my cellphone number. I received regular calls and explained my story to many consultants and re emailed my proofs of payment to every email adress of Edgars I could find. Every time I called, they said oh thank you, yes I can see your emails ma'am, this will be escalated to my supervisor to sort out. BULL Dust. I am still waiting for this to be sorted and for MY money to be allocated to my Edgars account. Yesterday, I received a sms saying that they have handed me over. For What!??? I have recently sent the proofs of payment, again, along with the infamous target details they keep asking for.

Who is going to fix this!!???? Edgars, RCS, someone better sort this out. I'm not paying any legal fees as I've been doing my part to resolve this issue and not one person can fix it on your side. I need answers!!!