XM
Xolani M

1 reviews | Active since Mar 2015

28 Nov 2015, 16:15

rcms and edgars together dont want to cancel contr

I subcribed to edgars airtime contract for only six month.it started in july of 2014 it suppose to end in december of 2014.went to edgars in november irequested them to cancell this contract. Iwas told that it will end in november of 2014. In january ireceived airtime again iwas amazed because ididnot expect it since i asked for cancellation. Iwent back to edgars they gave me aphone to call rmcs .italk to rmcs they promise me that it will be cancelled they then gave me the refernce number after telling me they wana ask some question before the cancellation is made to my account i am real disgusted the way edgars and rcms are u doing this.idont want this airtime contract any more please chancel it with the immediately effect.dont force customers to be ur customers.our rights as customers are infringed why are u doing.may be ihave to take this to higher authority.they might solve it other wise.please dont call me.because an busy during the day just cancel it

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Replies (1)
Edgars
Edgars's reply30 Nov 2015, 12:54
Official
Hello xwmkungo,

We tried contacting you at 12:38 PM but we couldn't reach you.

Please note the subscription was cancelled and the last debit on your account was in April. Please advised if you still receive air time and whether your contact number was migrated to prepaid or not. We apologise for the overall experience. Please revert to us at *** or contact us on our toll free number: ***, please quote your reference number:***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***