SC
Shane C
1 reviews | Active since Jun 2015
08 Jun 2015, 08:52
RCMS and EDGARS THEFT
I have noticed on my account with Edgars that I have been *******ly billed every single month for RMCS mobile contract and content. R20 and R19.99 respectively, every single month. Who the hell authorities this lot to ***** from me? I insist that ALL the charges, going back to inception be reversed immediately.<br> <br> I will settle my Edgars account, and I will NEVER shop there again. All trust has been lost. This is pathetic attitude towards customers, and the Edcon group should be ashamed. Disgusting.<br>
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Edgars's replyOfficial
09 Jun 2015, 13:16Hello VollyandSfum,
Our attempt to contact you a 01:13 PM was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note we have referred this matter to our third party company RMCS to cancel Mobile Content and the SMS subscription. We assure you the amount debited will be reversed as this was without your consent.
Please accept our sincere apology for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you a 01:13 PM was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note we have referred this matter to our third party company RMCS to cancel Mobile Content and the SMS subscription. We assure you the amount debited will be reversed as this was without your consent.
Please accept our sincere apology for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply09 Jun 2015, 13:16
Official
Hello VollyandSfum,
Our attempt to contact you a 01:13 PM was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note we have referred this matter to our third party company RMCS to cancel Mobile Content and the SMS subscription. We assure you the amount debited will be reversed as this was without your consent.
Please accept our sincere apology for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you a 01:13 PM was unsuccessful.
Thank you for raising your apprehensions with us. Kindly note we have referred this matter to our third party company RMCS to cancel Mobile Content and the SMS subscription. We assure you the amount debited will be reversed as this was without your consent.
Please accept our sincere apology for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***