Raw deal from Edgar's cellphone store

Hello Peter I'm writing this review with so much frustration. In 2015 I bought a smart phone device Samsung J2 at Edgar's cellphone store in JHB Kerk Street and I took out insurance on my device. In October 2016 my hand bag was pin pocketed in JHB, and I did all necessary steps for claiming my device which was successful. The claim was done at the Edgar's cellphone shop in Carlton Center which is now permanently closed. My monthly insurance debits of R62 which have been increased to R66 since the 1June 2018 have been going through since 28/10/2016 without fail. On the 30 June 2018 I was ****** and both my devices which I had with me were taken, one being the J2 I got from my 2016 insurance claim. Once again all necessary procedures were taken for the phones to be blocked/blacklisted. On the 2July 2018 with all my required documents along with my affidavit from the police station I went to Edgar's Cellphone shop and submit for my claim to be processed. I was assisted by a store manager Mr Joshua and told that I would receive a call after 14 working days because cash insurance take longer (I did not mention that in 2015 my device was bought cash R2500) and when I claimed the value of the phone was R2200 in 2016. I went in on the 20 July 2018 since I have not received and call or means of communication regarding my claim, I was once again assisted by the Manager Joshua. He called the Head office regarding my claim and was told that they have not record of such a device being insured on their records, I processed to the nearest FNB bank to get a 3 month bank statement to submit and to give adequate proof that debits are going through for insurance, and I was told I should wait for communication late by Tuesday (24/07/18). Still no word from Edgar's I went in again today being the 26 July 2018 to ask on any progress, store Manager Joshua once again was there to assist after he emailed my bank statements to head office. He called head office once again and spoke to a consultant by the name of Tshepo who told him that cash insurance have been put on hold for payouts until further notice, and also the fact that no insurance for the device was submitted, Joshua processed to try find my documents from 2016 when the claim was made and the person assisting me didn't enroll my insurance to head office, no paper work was done for insurance but debits were going through. The store Manager gave me the phone to speak with Tshepo who again explained that the company had taken a decision to stop cash insurance till further notice. I questioned if I cant be refunded my monthly debits for almost 2 yrs? I also asked to speak with a supervisor I was put through but didn't get hold of the supervisor to get clarity of what must be done. The consultant came back on the line to tell me that I would get a refund of my monthly debits R1240 in 48 hours, I agreed to the offer but I have been think long and hard that I have been given a raw and bad deal by Edgar's its not my fault that they staff member didn't enroll the insurance on my device and secondly as a customer no formula communication was given regarding their decision to stop cash insurance claims, thirdly there's no smart phone device I can get for R1240, I insured my device for a reason to get one when trouble comes, and lastly I feel I should be given the 2200 I bought the device with so I can get an adequate smart phone. I would highly appreciate your attendance to this matter, this is poor customer service and I'm being **********!!