1 reviews | Active since May 2017
Raw deal
<p>Last week I went to Edgars Northgate and I bought a Samsung J5 Prime as a present for my sister. I wanted one from MTN selling for R3499 but it was out of stock. Salesperson convinced me to take the one from Vodacom selling for R3799. He said he'll give me free headsets worth R300. His actual words "in fact they were R400, then reduced to R300". I asked him if the phone is a dual sim card phone and he said yes. I liked the deal since it saved me time going to other shops looking for the phone. The phone was wrapped beautifully and I left.</p> <p>Yesterday, when I gave it to my sister the phone was not a dual sim card. The headsets didn't look costly. I checked them on the internet and the price is R54,00. I didn't expect such from Edgars. I'm so disappointed </p>
We have escalated the complaint to the Edgars Northgate management to address as our valued customer is not happy that you were sold a handset and you are not happy with the headsets , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Northgate management to address as our valued customer is not happy that you were sold a handset and you are not happy with the headsets , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Northgate management to address as our valued customer is not happy that you were sold a handset and you are not happy with the headsets , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Northgate management to address as our valued customer is not happy that you were sold a handset and you are not happy with the headsets , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
I went to the store yesterday. When I got to the store, Jane (Admin Manager) attended me. She was very rude to me. She didn't want to do what head office told me she'll do when I got to the store. Gift(salesperson) was the one being professional about the situation. When he was suggesting solutions, Jane kept saying she doesn't know. She said Gift should solve it because she wasn't around when he sold the phone to me. If that's how she handles other customers, you'll lose customers.
I'd like to compliment Gift for how he handled the situation. 10 out of 10 for his service. He showed he was trained to deal with customers.
As for Jane... I'm still shaking my head
I went to the store yesterday. When I got to the store, Jane (Admin Manager) attended me. She was very rude to me. She didn't want to do what head office told me she'll do when I got to the store. Gift(salesperson) was the one being professional about the situation. When he was suggesting solutions, Jane kept saying she doesn't know. She said Gift should solve it because she wasn't around when he sold the phone to me. If that's how she handles other customers, you'll lose customers.
I'd like to compliment Gift for how he handled the situation. 10 out of 10 for his service. He showed he was trained to deal with customers.
As for Jane... I'm still shaking my head