1 reviews | Active since Jul 2019
Random fees being charged on Edgars accounts
I just received my July statement and see that I am being charged fees for services I haven't signed up for YET AGAIN!! This happened a few years ago and I managed to get the fees reversed. This time I see I am being charged fees for airtime/data subscription R78 and Sms Air Subscription R49. That's R127 per month being charged onto my account that I did NOT approve. I shudder to think how many people this is happening to that is unaware of this. Surely this is completely ********** behavior! I am not sure if the call center agents are paid per person they sign up but clearly the account holders are just being *****ed over and over again. I am disgusted that I once again have to try and get fees reversed off my account that I did not sign up for!!
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 7 business days.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be conducted within the next 7 business days.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
I cannot see the reference number above.I have emailed your accounts department and they have responded to let me know that the service has been cancelled and the fees will be reversed. Since i have been charged for this service since November and over R1000 has been **********ly charged to my account i expect that ALL the fees will be reversed. I hope you take up this issue with RMCS as they are probably doing this too many customers and someone will eventually report you to the FSB.
Thank you
I cannot see the reference number above.I have emailed your accounts department and they have responded to let me know that the service has been cancelled and the fees will be reversed. Since i have been charged for this service since November and over R1000 has been **********ly charged to my account i expect that ALL the fees will be reversed. I hope you take up this issue with RMCS as they are probably doing this too many customers and someone will eventually report you to the FSB.
Thank you