1 reviews | Active since Mar 2014
Ragged Facecloths
I bought two facecloths from Edgars in December, from their hotel collection brand which to me represented a signature of quality. I then returned them within the month because the colour came out and not only that but they tore and looked like rags. They did exchange them for me which I appreciate but the exchanged cloths did exactly the same thing. So as a result I have facecloths that look very ragged and torn. I am not happy with the quality of the product and I'm concerned why is Edgars offering clients products that are sourced from low quality producers and then selling them to us as high quality products with a corresponding price tag, how is that treating customers fairly? Please stop wasting money I could use for starting an investment rather!!
Thank you for bringing this matter to our attention, we do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have arranged that you go in to the store to see the Assistant Manager, who will provide you with the gift card to the value of the purchase of the facecloths.
The Reference is as follows: ***/GO
Thank you once again for alerting us of this matter, we will certainly look into it, as we always want you to be happy with our products.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention, we do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have arranged that you go in to the store to see the Assistant Manager, who will provide you with the gift card to the value of the purchase of the facecloths.
The Reference is as follows: ***/GO
Thank you once again for alerting us of this matter, we will certainly look into it, as we always want you to be happy with our products.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
Best regards,