Radio silence

I have been receiving calls from a number claiming to be registered to Edgars. I contacted Edgars and after multiple posts I received a call from them. Apparently the number was under investigation.

The calls stopped for a while but last week I received a call from the same number that is under investigation. I then inboxed Edgars as I did my research and found out who the number was registered to. I was then informed that an investigation was being conducted. I requested that they read my message again as I was not enquiring about the number but rather enquiring about the email address for the relevant person dealing with the investigation as I have info. Well there has been silence since.

Edgars, if you really are trying to find out who this person is that is using your name and if you really are concerned about people getting harrassed by this number then why don't you accept the assistance of those that have found information relating to the number? I have had this info for a week now and no one is wanting it. Can I assume then that you actually don't care about the public being harrassed by someone using or name? Better yet, can I assume that your "investigation" is a way to cover up the fact that it is in fact you guys and you don't want to stop harrassing the public? I have had endless problems with trying to resolve this issue and I have seriously had enough now! Either tell me which email address I can send the info to or admit you actually don't care about those of us being harrassed and you are doing nothing to resolve the issue.

When your agent called me to explain the situation I was very understanding but now I've had enough. You guys are non responsive and you SEVERELY lack customer service! Sort out whoever handles your Facebook page. Get someone in that can actually read and actually respond. I'm pretty sure it doesn't take a rocket scientist to provide an email address.

Further, your general email address clearly has no one managing it. I sent an email ages ago and still have not received a response. I have checked my spam folder etc. Absolute radio silence. Please get staff that actually want to work and that can actually read. There are so many unemployed people in SA. I'm sure there's someone out there that will actually appreciate their job and actually do the job properly!