****** / unprof .and untrained

About 4/5 months ago I bought myself a new pair of leather Levi shoes, as the side of the one shoe started to ware I wanted to exchange it as it was not the cheapest, i do not have my slip, and they refered me to see Natalie. Natalie just said she cant assist as i don't have a slip and payed cash. 2years ago i jad the same problem and the manager then went to do a audit trail and found my slip for me in order to assist me - i told Natalie that and then she turned around and ordered a staff member to get the barcode, i told her what else i bought, and that the total was in the R2000 range, after waiting half ab hour i went to Natalies office and found her eating like a *** and asked her what is happening and she said she is waiting for the barcode. I went to go fetch it then personally because there is no order what so ever nor interest in this costumer as you already made the sale and now i mean nothing. After i went to go get the barcode myself a woman Emmie Terblanche stormed down on me screaming they cant assist because i don't have a slip and that the audit trail goes back only 1 month, turned around and walked away ignoring me. Bad management, i spend R20 000 a year there. Did