****** REMARKS BY STORE MANAGER

<p>On Monday morning we visited the Greenstone Branch. On conclusion of or visit we went to the cashiers to pay for the clothing - upon arrival to the tills there were no cashiers in sight on the one side of the store - there were +- six open tills (nobody at the tills), we then walked around the store looking for someone to ***ist. We then found someone who then told us to go to the other side of the store, where there were also +- six open tills (nobody at the tills). We eventually found somebody at the cosmetics till who then told us to go and pay at the Customer Services. Around the store all the personnel were standing arounf, chatting to one another whilst there were quite a few clients in the store. We then went to the customer services to pay for our purchase. I then requested to speak to the Store Manager as I was unhappy about the service that we got in the store. The store manager - MR JERRY SEGONE still couldnt give me any explanation on why the staff was not at the tills. We then got into a heated argument where he then uttered the following: "YOU WHITE PEOPLE ARE USED TO SHOUTING AT US BLACK PEOPLE" - this happened infront of other customers and the staff. He then turned around and walked away.</p>