RM
Rumbidzai M
1 reviews | Active since Sept 2014
23 Aug 2019, 20:08
****** at Edgars Clearwater !!!!!!!
I did my shopping at Edgars Clearwater after getting paid on the 23rd August 2019. I exited the shop and when I was in the bathroom a male security guard comes running after me to search me and to ask for slips , really Edgars!!! Such violation, mind you the door machine thingy did not even ring, if it did I would have stopped immediately mxm !!!!Is it because I’m black , I have been a loyal customer for years now, I am so angry and annoyed.
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Edgars's replyOfficial
25 Aug 2019, 10:33 Thank you for highlighting the flaw during your recent visit to our Edgars Clearwater store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
Edgars's reply25 Aug 2019, 10:33
Official
Thank you for highlighting the flaw during your recent visit to our Edgars Clearwater store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team