TT
Tsholofelo T
1 reviews | Active since Jan 2016
25 Jan 2016, 12:44
Racial **************
On 18th Jan, while leaving Edgars, the security guard at the door said he'd like to check my plastic bag, which had 1 item, & the receipt, which I thought he was signing. He then wanted to check my handbag
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Edgars's replyOfficial
26 Jan 2016, 16:34Hello Tsholo_T16,
Thank you for notifying us of this incident. Edcon sets high standards for the service rendered to customers and it is with great displeasure to hear of the unpleasant service.
Please be advised Edcon has reserved the right to search customers' belongings, but not only black people should be searched. All customers should be searched.
We sincerely apologise for the overall experience, but we assure you all concerns raised did not fall on deaf ears.
Management was notified and concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. Edcon sets high standards for the service rendered to customers and it is with great displeasure to hear of the unpleasant service.
Please be advised Edcon has reserved the right to search customers' belongings, but not only black people should be searched. All customers should be searched.
We sincerely apologise for the overall experience, but we assure you all concerns raised did not fall on deaf ears.
Management was notified and concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply26 Jan 2016, 16:34
Official
Hello Tsholo_T16,
Thank you for notifying us of this incident. Edcon sets high standards for the service rendered to customers and it is with great displeasure to hear of the unpleasant service.
Please be advised Edcon has reserved the right to search customers' belongings, but not only black people should be searched. All customers should be searched.
We sincerely apologise for the overall experience, but we assure you all concerns raised did not fall on deaf ears.
Management was notified and concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. Edcon sets high standards for the service rendered to customers and it is with great displeasure to hear of the unpleasant service.
Please be advised Edcon has reserved the right to search customers' belongings, but not only black people should be searched. All customers should be searched.
We sincerely apologise for the overall experience, but we assure you all concerns raised did not fall on deaf ears.
Management was notified and concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,