R600 payment not reflecting on Edgars account

I'm an account holder with Edgars.

Over a month ago I wrote an email to Edgars, notifying them about two payments I have made, over a course of two months, that aren't reflecting on my account.

It's two R300 payments, made on the 26 February 2022; and another one made on the 26 March 2022.

I sent the email on the 12 April 2022 at 01h34 AM to *** Proofs of payment were attached in the email, together with corresponding account statements

I then decided to go to an Edgars store on the 25 April 2022 to check if the R600 had been reallocated to my account. It hadn't. I made a payment of R300 at the store in fear of having my account in arrears.

I asked the lady at the sore to call head office, she did. The lady I spoke to advised me to email/forward the email in question to ***, which I did but Google doesn't recognize the email address as valid.

I've just received a statement now, the money has not been reallocated and no correspondence from Edgars regarding the matter. I'm not happy at all. I'm even contemplating terminating the account once this has been resolved.

BELOW IS THE ONLY RESPONSE I GOT THE DAY AFTER THE INITIAL EMAIL.

Good day Mr S Mcaba

Thank you for your e-mail.

Kindly be advise we have escalated your proof of payment to allocation missing payment to your account.

Regards

Samantha