R60 Fee For a, Replacement Card!!!

I have been a client of Edgars for over 20 years. My account was dormant for a few months and I recently had it reactivated.I needed a replacement card and was issued one at Edgars Promenade. I used the card twice, one that day and a month thereafter. I paid the balance in full and had a credit balance of under R1. On Saturday, 12 Dec'20,I was at the Canal Walk store, and the purchase failed to go through and connected on the phone with the customer services agent from RCS. I explained that I used the card twice apparently it wasn't linked to my profile. I explained I got an invoice that shows my purchases and payments. How is that possible that the card wasn't linked to my profile??? She couldn't answer me.... What frustrates me most is that there is a R60 fee for a replacement card!!!! The person at Promenade should have informed me of that. I said that has never been the case with Edgars.... Why all the hidden costs, the R60 gets charged to your account. Doesn't sound like a retail store that sells clothing but more like a bank.